Terms & Conditions
Welcome to DawaiSetu. By accessing or using our platform, you agree to comply with the following Terms & Conditions. Please read them carefully before using our services.
DawaiSetu is a technology marketplace only. We connect customers with independent pharmacy sellers. DawaiSetu does not manufacture, stock, package, dispense or deliver any medicine. All order fulfillment, pricing, prescription verification, packaging and delivery is handled entirely by the individual pharmacy seller you order from — not by DawaiSetu.
1. Acceptance of Terms
By creating an account or using DawaiSetu, you acknowledge that you have read, understood and agreed to these Terms & Conditions. If you disagree with any part of these terms, please discontinue using the platform.
2. Nature of the Platform
DawaiSetu is an intermediary marketplace that allows independent pharmacy agencies ("Sellers") to list and sell medicines directly to customers. We provide the technology — browsing, cart, checkout, order tracking, in-app chat, invoices, reviews and notifications — but we are not a party to the sale transaction itself. The contract of sale is strictly between you and the Seller.
3. User Registration & Account Types
Users must provide accurate and complete information while registering as either a Customer or a Seller. Sellers who register may, depending on their subscription plan, create additional Staff sub-accounts (Order Manager, Inventory Manager or Full Access roles) to help run their store. The primary account holder is responsible for all activity performed under their account and any staff accounts they create.
4. Seller Verification — Please Buy From Verified Sellers
Sellers may submit their FSSAI License for verification. Once approved by our admin team, a verified seller displays a blue verification badge on their storefront and product listings. While DawaiSetu reviews the documents submitted at the time of verification, we do not conduct ongoing audits of a seller's inventory, storage practices or supply chain. We strongly recommend ordering only from verified sellers and using your own judgment before purchasing any medicine, especially prescription drugs.
5. Vendor Responsibilities
Pharmacy agencies are solely responsible for maintaining accurate medicine information, pricing, stock availability, product quality, expiry dates, packaging and timely order fulfillment. DawaiSetu does not inspect, test or guarantee the quality, authenticity or safety of any product listed by a Seller.
6. Orders, Delivery & Disputes — Contact the Seller Directly
Once you place an order, it is forwarded directly to the Seller you ordered from. DawaiSetu has no role in accepting, packing, dispatching or delivering your order. Every order includes a built-in Order Chat so you can communicate directly with the Seller about delivery timelines, order status, substitutions or any issue. For questions about delayed delivery, wrong items, damaged products, refunds or any other order-specific concern, you must contact the Seller through the Order Chat — DawaiSetu support cannot resolve individual order disputes on the Seller's behalf.
7. Cancellation & Refunds
Orders may only be cancelled by the customer while they are in the Pending state. Once a Seller marks an order as Processing or Completed, cancellation is no longer available through the app and you must reach out to the Seller directly. Refund eligibility, timelines and methods are determined solely by the respective Seller and applicable consumer protection laws — DawaiSetu does not process or guarantee refunds for order-related issues.
8. Reviews & Ratings
Customers may leave a star rating and written review for a medicine only after an order containing that medicine has been marked Completed. Reviews must be honest, respectful and based on genuine purchase experience. DawaiSetu reserves the right to remove reviews that are abusive, fraudulent, or violate these Terms.
9. Seller Subscription Plans & Payments
Sellers may purchase one or more paid subscription plans to unlock features such as higher listing limits, a personal store link, a custom subdomain, analytics, low-stock alerts, bulk data export, additional staff accounts, and Premium Placement (featured listing on the homepage, limited to 6 slots). Subscription payments are processed securely via Razorpay. Plan benefits combine automatically if a Seller holds multiple active plans. Subscription fees are non-refundable once a plan has been activated, except where required by law. Promotional discounts and first-time seller offers, where shown, apply only under the conditions stated at the time of purchase.
10. Notifications & Communication
By using DawaiSetu, you consent to receive in-app notifications and transactional emails related to order updates, subscription activation, plan expiry reminders, medicine refill reminders, and support responses. These communications are necessary for the functioning of the platform and cannot be fully disabled while your account is active.
11. Prohibited Activities
Users must not misuse the platform by submitting false information, listing counterfeit or unauthorized medicines, attempting unauthorized access to other accounts, uploading malicious content, manipulating reviews, or engaging in fraudulent activities. Such actions may result in immediate and permanent account suspension without refund.
12. Intellectual Property
All logos, trademarks, designs, source code and platform content belong to DawaiSetu unless otherwise stated. Unauthorized copying, scraping or redistribution of platform content is prohibited.
13. Limitation of Liability
DawaiSetu acts only as a technology platform connecting buyers and pharmacy agencies. To the maximum extent permitted by law, we are not liable for delays, product availability, incorrect pricing, product quality, expired or counterfeit medicines, delivery failures, payment disputes with a Seller, or any damages arising from your interaction with a third-party Seller.
14. Modification of Terms
We reserve the right to update these Terms & Conditions at any time. Continued use of the platform after changes are published constitutes acceptance of the updated terms.
15. Contact & Support
For questions about your DawaiSetu account, subscriptions, or platform functionality, please contact our support team through the Help Center. For anything related to a specific order — delivery, refunds, product quality, or cancellations — please use the Order Chat to contact the Seller directly, as they alone can act on your order.